Privacy Policy

Melbourne Accident Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accident recovery services, including our website, mobile applications, and related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, postal address)
• Accident details (date, location, circumstances, vehicle information)
• Insurance information (policy numbers, insurer details)
• Driver's license and vehicle registration details
• Communication preferences and correspondence
• Payment information (when applicable)

1.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Assess eligibility for replacement vehicles and claims management services
• Process and manage accident claims on your behalf
• Arrange and coordinate replacement vehicle delivery
• Communicate with you about your claim status and services
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure service security

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Insurance Companies: To process claims and coordinate services
• Service Providers: Third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain claim-related information for 7 years after case closure.

6. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of certain communications
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: